FAQ'sFAQ'sFAQ's

WHY IS IT NECESSARY THAT I REGISTER?

Because once you've registered, you will not have to retype your personal data, but the system will remember them just by writing your e-mail and password. Also, you can access your account to view orders you have made, the status of these and modify your data.

HOW DO I REGISTER?

To register you only need to click on "My Account" at the top right of the screen, select the section for unregistered users and enter the information we request. You can also do it in the newsletter popup window that appears at the beginning of the web.

WHAT IF I FORGET THE PASSWORD?

If you have forgotten your password, go to "My Account" and in the area of registered users, click "Recover Password". Then enter your email address and click "Send". In a few minutes you will receive an email with a new password.

CAN ISENDMY ORDERAS A GIFT?

We offer the possibility of sending gifts through our website. Make your purchase as usual, select the shipping address where you want to send the gift to and mark the option of sending a gift. In addition, you can write a personalised message to the recipient.


WHAT IF I WANT TO RETURN AN ORDER THAT I HAVE RECEIVED AS A GIFT?


You must follow the same process of an ordinary return, only that the refund money if it is a defective garment will always be made to the person who has made the purchase.


WHATIF I RECEIVEA DEFECTIVEPRODUCTORWRONGSHIPPING?

If you receive an incorrect order or defective product, please contact us immediately, within 24 hours, to the e-mail hi@eleyteclothing.com indicating the error or defect, along with your personal data and order number. Shortly we will contact you to solve the problem.

IS IT SAFE TOSHOP ATeLEyTe?


In eLeyTe Clothing we care about the safety and to ensure and protect the privacy of our customers. Therefore, we guarantee that the processing of data is carried out under high security levels.
The credit card transactions are transmitted through an SSL secure server (Secure Socket Layering). When the letters "http" become "https," the "s" means you are in an SSL area. Your browser may also inform you of the site security using a pop-up message. SSL encrypts your personal information by data transport.


In compliance with the provisions of Law 15/1999, of December 13, of Protection of Personal Data, your data will be handled according to the law and you may at any time exercise your rights to access, rectify and cancel the data included in the registration form by sending a written request from the email account you used to register to: hi@eleyteclothing.com.

WHAT IFI WANT TOMAKE ARETURN?


To return a product you have 20calendar dayssince makingthe purchase.To do thisyou must notifyhi@eleyteclothing.comindicatingyour order number andproduct to exchange(you can findthis informationin "MyAccount>Order History"). If the returned product isout of stock,you will be offeredthe opportunity toexchange it fora similar one, expect to receivethe same orcancel the order. Once wereceivethe product back in our offices wewill proceedto refund themoney orthe sending ofthe item/s of replacementin case of change.

Refundswill be madeby mail or Courier, youmustship theproductsin perfect condition withtags andhygienicprotectionifit isa bathing pieceto the following address:

eLeyTe Clothing
Calle San Miguel, 21
38001, Santa Cruz de Tenerife,
Islas Canarias, España.


Thecustomer is responsible forthe cost of returningthe product and we will notaccept returnssent postage due, inthe only casethat the companywill assumethis costwill be whenthe return ofthe garment is bya defectin the sameor due to anincorrect orderin sizemodelorpattern.


HOW CAN IUNREGISTERFROMTHE DATABASE?


In compliance with the provisions of Law 15/1999, of December 13, of Protection of Personal Data, your data will be handled according to the law and you may exercise your rights of access, rectification, cancellation and opposition to which you must send written notice from the email account you used to register to hi@eleyteclothing.com.